Technical assistance
Only time will tell
the value of your choices
the value of your choices
Do you need assistance?
Our target:
100% uptime of your system.
100% uptime of your system.
solved within 48 hours
![Indice di soddistazione Indice di soddistazione](https://www.blmgroup.com/hs-fs/hubfs/stars.png?width=195&name=stars.png)
recorded in the last 12 months
Help
when you need it
Help
when you need it
Check
your situation in real time
Check
your situation in real time
Gives you
support for maintenance
Gives you
support for maintenance
![Support Support](https://www.blmgroup.com/hubfs/Assistenza/supporto_intro_img.png)
We're where you need us, when you need us
Wherever you are, you can find a local service center near you that can provide tailor-made services, with local personnel constantly trained by us.
![Remote technical assistance for production systems Remote technical assistance for production systems](https://www.blmgroup.com/hubfs/assistenza-works.png)
Phone support
Your request is immediately turned into a ticket. This avoids long waits on the phone and ensures you get top priority if your machine has stopped. Your request will be taken care of in a maximum of 20 minutes.
“Help” button
![Help button Help button](https://www.blmgroup.com/hs-fs/hubfs/Gruppo_1.png?width=250&name=Gruppo_1.png)
Using this function, just press the "Help" button and the machine will send all the necessary information for a quick diagnosis to the service centre nearest to you.
You don’t know the issue?
Don't worry, your machine will tell us.
Remote
Support
Remote support allows our experts to intervene remotely and in real-time, if needed, to diagnose problems accurately and find a quick and effective solution.
Nearby. Smart. Convenient.
![Remote support for tube and sheet metal processing machines Remote support for tube and sheet metal processing machines](https://www.blmgroup.com/hubfs/assistenza.png)
![active-eye active-eye](https://www.blmgroup.com/hs-fs/hubfs/active-eye.png?width=85&name=active-eye.png)
Active Eye:
Active Eye is the app for the augmented reality assistance that you can use on your smartphone or tablet. You can chat in any language thanks to the automatic translation, share videos, photos and the screen in real-time so we can show you the points of intervention.It will be just as being there with you.
Download the app from:
You can check
your situation in real-time
your situation in real-time
BLMportal
Your online portal,
everything you need
BLMportal has been developed for you, with all you need just a click away. You can conveniently access it from any device to check your
production.
![Portal e-shop BLM Group Portal e-shop BLM Group](https://www.blmgroup.com/hs-fs/hubfs/Assistenza/portale_e-shop.jpg?width=530&name=portale_e-shop.jpg)
E-commerce
Simple. Convenient. Worry-free.
In the E-shop section of BLMportal you can conveniently buy everything you need for your plants online.
Services, consumables, select what you need, put it in the cart and complete your order.
BLManalytics
![blmanalytics blmanalytics](https://www.blmgroup.com/hs-fs/hubfs/WEBSITE%20ASSETS/Home%20page/servizi/Service-1200x675.jpg?width=1200&height=675&name=Service-1200x675.jpg)
Know your production performance at any moment
Support your decisions. BLManalytics provides a range of useful information you need to maximisemaximize production efficiency and reduce maintenance costs and downtime.
Maximize the efficiency of your plant. Use machine data to determine the real operating conditions and take targeted actions when necessary.
Gives you support for maintenance
![Service technician at work on a production system Service technician at work on a production system](https://www.blmgroup.com/hubfs/Assistenza/supporto_update.jpg)
Software updates
Work more smoothly, enhance your possibilities, be always one step ahead of the others.
Every time you update our software you get new functions, smart "shortcuts" and you develop new best practices.
Genuine spare parts
Quality you can always
count on
Extend your machine life with our genuine spare parts.
We make sure you have the right part for your model, obtained from the best quality materials and with the highest construction standards.
![Training for laser cutting and bending machine operators Training for laser cutting and bending machine operators](https://www.blmgroup.com/hubfs/Assistenza/accademia.png)
Academy
The training you need to retain your competitiveness.
Improve your expertise and exploit all the potentialities of your machine.
Our programs are available both online and in person and include introductory and advanced courses for any level, as well as tailored training programs suitable for any need.
Service overview
Discover the various options available and sign the contract that best suits your needs, choosing the service package that you prefer.
Service overview
Discover the various options available and sign the contract that best suits your needs, choosing the service package that you prefer.
plans
support
updates
packages
- Avoid breakdowns and downtime
- Increase productivity
- Increase the service life of the system
- Reduce part cost
- Return to production immediately
- Real-time problem solving
- Increase productivity
- Increase the service life of the system
- Reduce cycle time
- Reduce part cost
- Generate bending equipment drawings automatically
- Return to production immediately
- Real-time problem solving
- Learn about the latest technological innovations and software releases
- Increase productivity
- Reduce cycle time
- Reduce part cost
- Avoid breakdowns and downtime
- Learn about the latest technological innovations and software releases
- Increase productivity
- Reduce cycle time
- Reduce part cost
- Make operational decisions quickly
- Avoid breakdowns and downtime
- Learn about the latest technological innovations and software releases
- Increase productivity
- Increase the service life of the system
- Reduce cycle time
- Reduce part cost
- Make operational decisions quickly
- Increase productivity
- Reduce cycle time
- Reduce part cost
- Make operational decisions quickly