Technical assistance
Only time will tell
the value of your choices

Do you need assistance?

Looking for
a solution for
your machine?
Sign in to BLMportal
Want to learn more about BLM GROUP
assistance?

Our target:
100% uptime of your system.

98%

Interventions with machine stops
solved within 48 hours

Indice di soddistazione

Customer satisfaction index
recorded in the last 12 months

How it works


Help
when you need it


Check
your situation in real time


Gives you
support for maintenance

SUPPORT
Help when you need it
Support

We're where you need us, when you need us

Wherever you are, you can find a local service center near you that can provide tailor-made services, with local personnel constantly trained by us.

Remote technical assistance for production systems

Phone support

Your request is immediately turned into a ticket. This avoids long waits on the phone and ensures you get top priority if your machine has stopped. Your request will be taken care of in a maximum of 20 minutes.

86%
Remotely solved service cases
8,129
Machines supported in remote mode
Contact us

“Help” button

Help button

Using this function, just press the "Help" button and the machine will send all the necessary information for a quick diagnosis to the service centre nearest to you.

You don’t know the issue?
Don't worry, your machine will tell us.

Remote
Support

Remote support allows our experts to intervene remotely and in real-time, if needed, to diagnose problems accurately and find a quick and effective solution.

Nearby. Smart. Convenient.

Remote support for tube and sheet metal processing machines
App support
active-eye

Active Eye:

the future of remote support is already here

Active Eye is the app for the augmented reality assistance that you can use on your smartphone or tablet. You can chat in any language thanks to the automatic translation, share videos, photos and the screen in real-time so we can show you the points of intervention.It will be just as being there with you.

Download the app from:

MONITORING

You can check
your situation in real-time

BLMportal

Your online portal,
everything you need

BLMportal has been developed for you, with all you need just a click away. You can conveniently access it from any device to check your
production.

Monitoring
Maintenance
Technical assistance
Training
Sign into portal

Portal e-shop BLM Group

E-commerce

Simple. Convenient. Worry-free. 

In the E-shop section of BLMportal you can conveniently buy everything you need for your plants online. 

Services, consumables, select what you need, put it in the cart and complete your order.


BLManalytics

blmanalytics

Know your production performance at any moment

Support your decisions. BLManalytics provides a range of useful information you need to maximisemaximize production efficiency and reduce maintenance costs and downtime.

Maximize the efficiency of your plant. Use machine data to determine the real operating conditions and take targeted actions when necessary.


MAINTENANCE

Gives you support for maintenance

Maintenance plans

Prevent machine downtime and always get the best possible results from your processes.

Our plans offer routine maintenance interventions,
targeted actions on specific system components, interventions in case of failures or malfunctions and selected spare parts.

Maintenance plans
Teleser/ArTube
Remote support
BASIC
Routine maintenance
Remote support
Extended
Specific inspection
Routine maintenance
Remote support
Advanced
Repairs
Routine maintenance
Remote support
Premium
Spare parts
Repairs
Routine maintenance
Remote support
Service technician at work on a production system

Software updates

Work more smoothly, enhance your possibilities, be always one step ahead of the others.

Every time you update our software you get new functions, smart "shortcuts" and you develop new best practices.


Genuine spare parts

Quality you can always
count on

Extend your machine life with our genuine spare parts.

We make sure you have the right part for your model, obtained from the best quality materials and with the highest construction standards.

Reliability
Availability
Quality
Quick delivery
Contact us
Training for laser cutting and bending machine operators

Academy

The training you need to retain your competitiveness.

Improve your expertise and exploit all the potentialities of your machine.

Our programs are available both online and in person and include introductory and advanced courses for any level, as well as tailored training programs suitable for any need.

Discover Academy

Service overview

Discover the various options available and sign the contract that best suits your needs, choosing the service package that you prefer.

Maintenance
plans
Remote
support
Software
updates
Academy
Customized
packages
BLManalytics
  • Avoid breakdowns and downtime
  • Increase productivity
  • Increase the service life of the system
  • Reduce part cost
Download the service brochure